FAQs

Your order will be dispatched and sent on a tracked courier service. Target time for delivery is overnight however please allow 2-days. We pack all our orders in an insulated polystyrene box with a ice packs to keep goods adequately chilled for up to 3-days.

Rest assured, you’re in good hands! Our small team are focused on selecting only the freshest fish and quality products to go into your order.

We'll select your chosen goodies, package it with care and plenty of ice then send it your way.

A fulfilment notification and your tracking details will be sent via email once the order leaves our premises.

Our staff are well trained and our premises is cleaned and sanitised daily to ensure we meet good operating practices.

Yes, we offer Afterpay online only. We cannot accept afterpay in-store or on Pick Up orders.

*Subject to Afterpay’s terms. See www.afterpay.com/terms. Please note that Afterpay is not a service provided by Saltwater Seafoods. It is a facility offered by Afterpay NZ Limited.

We pride ourselves on selling the freshest Seafood + highest quality products and we love getting feedback from our customers. If for any reason you're not completely satisfied with our products, please let us know as soon as possible via our Contact Page, Email or phone.

As we’re in the business of perishables it is essential you contact us within 24 hours of receiving your order and provide photos/videos as evidence as normally it is not feasible to return the product for inspection.

Please choose carefully as we will not offer a refund if you have simply changed your mind or ordered the incorrect products. We write clear, honest descriptions for each of our products online. Please read descriptions carefully and note some product images are styled.

If you receive a defective or questionable product, we will offer either a replacement product, credit or refund.

Should you wish to change or cancel an order, please contact us immediately and we will try to rectify or cancel the order if possible.

As we process orders relatively quickly, there is only a brief period of time which you may change or cancel an order. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by us due to the cancellation of your order. If you want to add products to an order additional delivery charges may apply.

Orders placed via our website are for immediate dispatch only. Meaning we cannot take pre-orders or advance orders (unless a product is specified as a pre-order item).

This is because all our fresh fish and fresh chilled species have a quick turnover and stock fluctuates by the hour and we want to send our goods out as fresh as possible.

“Back Soon” means the product is currently Out Of Stock and not orderable but we expect it to be back in stock soon. You can sign up to be notified via email when the product is back in stock.

We have found there can be issues processing orders with Afterpay. Here are some common trouble-shooting tips

• Your Browser or device’s operating system may need to be updated

• Try a different browser. Confirm you’re not using in-app browsers, like Instagram or TikTok's browser. These browsers don't support Afterpay or Clearpay's functionality.

• Try a different device

• Use a private or incognito browsing tab

Once you have successfully placed an order you will be shown an Order Confirmation page, you’ll also be sent an order confirmation email from us. If this does not happen please contact us.

Yes, we do! You can find more information here.